Privacy Policy

This Privacy Policy describes how shovelbase ("we", "us") collects and uses information when you use the console, CLI, client SDKs, and hosted project infrastructure (the "Service"). It doesn't cover data you store inside your own projects on behalf of your own end users — you are the controller of that data, and your own privacy policy governs it.

Account information: email address, password (hashed), and any profile details you provide when you sign up or log in.

Project data: the database rows, files, functions, and configuration you create in your projects, so we can run the Service on your behalf.

Usage and log data: API requests, CLI activity, and container logs, used for operating, securing, and debugging the Service.

Billing information: if you're on a paid plan, payment details are handled by our payment processor — we don't store full card numbers ourselves.

To provide, operate, and secure the Service; to communicate with you about your account (including service and security notices sent via email); to provide support; and to improve the Service. We don't sell your data.

We share information with infrastructure subprocessors (such as our cloud hosting and email delivery providers) strictly to operate the Service, and with law enforcement when required by law. We don't share your account or project data with third parties for advertising purposes.

We retain account and project data for as long as your account is active. If you delete a project or your account, the associated data is removed within a reasonable grace period, except where we're required to retain it by law.

We use industry-standard measures — encryption in transit, access controls, and isolated project infrastructure — to protect your data. No method of transmission or storage is perfectly secure, so we can't guarantee absolute security.

You can access, export, or delete your project data at any time through the console or CLI. You can delete your account by contacting us. You can opt out of non-essential emails at any time.

We may update this Privacy Policy from time to time. We'll update the date above when we do, and for material changes we'll try to give reasonable notice.

Questions about this policy? Email support@raliworks.com.